Frequently Asked Questions
Everything you need to know about shopping pre-loved fashion.
How do you ensure the quality of pre-owned items?
Every piece at Twice Loved undergoes a rigorous multi-point inspection process. We check for authenticity, structural integrity, and signs of wear to ensure every item meets our high standards before it reaches your closet.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99 on all domestic orders, with free shipping on orders over $75. Orders typically process within 1-2 business days and arrive within 3-5 business days.
What is your return policy?
We want you to love your find! If you are not satisfied, you can return items within 14 days of delivery for a full refund, provided the original security tags remain attached and the item is in its original condition.
Do you offer international shipping?
Currently, Twice Loved ships to the United States and Canada. We are working hard to expand our reach to fashion lovers worldwide in the near future.
How do I know what size to buy?
Since vintage and pre-loved sizing can vary by brand and era, we provide exact measurements (bust, waist, hips, and length) in every product description to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.